Zyter
User Experience and Interface Designer
2018 - 2021, The United States
Scope
UX Design
UI Design
Prototyping
Team
1 Designer
1 PM
2 Developers
Stack
Sketch
Invision
Zeplin
Problem
Zyter is a large US healthcare institution that serves a vast network of specialists and patients, each with specific software requirements for doctors, medical staff, and patient records.
After testing existing market solutions, Zyter’s management found them insufficient for their needs and decided to develop a custom in-house software solution. Additionally, the system needed to be scalable and adaptable, allowing it to be deployed by other healthcare providers in the future.
Solution
To address Zyter’s needs, we designed a custom web application tailored for medical professionals. Working closely with my project manager, I helped define technical requirements by conducting in-depth interviews with doctors, focusing on their daily workflows, challenges, and experiences with existing software.
To create a structured and scalable solution, we divided the project into multiple sections, each covering a key aspect of medical operations. The application enables seamless patient enrollment, simplifies device integration, and provides an intuitive system for managing patient records. Doctors can efficiently handle scheduling and appointments, while the built-in chat system facilitates communication with both colleagues and patients. The platform also includes reporting and analytics features for data-driven decision-making, along with dedicated administrative tools for system management and compliance.
Given the complexity of the project and the wide range of required features, I created a product features scheme to break down each section by its purpose and define clear requirements. This structured approach provided a strong foundation for designing drafts and ensured that no critical functionality was overlooked.
The platform covered essential medical workflows, including patient enrollment, health parameter monitoring, scheduling appointments with patients or colleagues for case discussions, and generating final reports to assign treatments. Additionally, it included administrative processes to support hospital operations and maintain efficient management.
The patient page is one of the most critical sections for doctors, providing a comprehensive view of a patient's medical history and real-time health data from connected devices. All incoming data is automatically recorded and displayed on a timeline, allowing doctors to correlate health parameters with prescriptions and track progress over time.
Beyond monitoring, the page enables doctors to assign tasks to hospital staff, initiate consultation threads with colleagues, and collaborate on complex cases. Additionally, doctors can write notes, review past records, and access treatment recommendations tailored to the patient’s diagnosis, ensuring a well-rounded approach to patient care.
The patient enrollment flow is the onboarding process for admitting a new patient to the hospital. To ensure a structured and efficient experience, this flow is divided into several key steps. Doctors first select the type of treatment program, followed by entering basic patient information.
A crucial step in the process is device prescription, where specific medical devices are assigned to the patient, allowing for automatic data transmission to the doctor’s dashboard. The final step requires the patient to sign the necessary forms and confirm the application, completing the admission process seamlessly.
The providers page displays a table with all colleagues, showcasing attributes such as status, specialty, role, facility, and several available actions, including call, chat, video call, emergency message, add to contacts, and view more details about the person.
The chat section was designed to centralize communication within the platform, eliminating the need for third-party tools and ensuring a secure, seamless experience. It includes essential messaging features such as text chat, audio and video calls, as well as the ability to create groups and channels for team discussions. To improve urgent communication, we introduced broadcast messages and emergency messages, allowing critical updates about high-priority patients or situations to stand out immediately.
The Telehealth section serves as the doctor’s central hub for managing patient appointments and scheduling new ones.
To enhance usability, I introduced an option for doctors to switch between a calendar view and a list view, allowing them to choose the most convenient way to organize their upcoming consultations. This flexibility ensures a streamlined scheduling experience that adapts to different workflow preferences.
I presented high-fidelity designs and an interactive prototype to stakeholders, showcasing the first version of the in-house solution. To validate our approach, we conducted beta testing with doctors, measuring workflow efficiency compared to previous software. Increased task completion speed by 35% through the implementation of an intuitive navigation system
For developers, I provided detailed documentation on design requirements and implementation guidelines. The design system, based on Google Material Design, helped streamline development, saving one month of work and optimizing resources.
A key advantage was scalability—the solution was later adopted for four additional healthcare providers. To support this, I designed a flexible design system, allowing easy customization for different clients while ensuring seamless integration for developers.
